Guaranty Trust Bank (GT Bank) has issued an apology to its customers following delays in transaction processing caused by its recent system upgrade.
The bank, in a public message on Wednesday, expressed gratitude to its customers for their patience and understanding during the challenging period.
Acknowledging the inconvenience caused, GTBank stated that the technical issues from the upgrade had significantly impacted personal activities and business operations. However, the bank assured customers that the obstacles have been resolved and its operations are now fully restored.
In its message, GTBank highlighted the purpose of the upgrade, explaining that the transition to the new Finacle Suite of Core Banking Systems was intended to enhance agility, adaptability, and customer service experience. While the process came with unexpected disruptions, the bank reaffirmed its commitment to maintaining high service standards and fostering long-term customer relationships.
The statement also expressed profound gratitude to customers for their trust and patience throughout the transition, promising that future efforts will focus on delivering seamless and reliable banking services.
GTBank pledged to ensure that customers’ confidence in the institution remains well-placed as it continues to refine its operations.
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